Frequently Asked Questions
Q) I cannot download my purchase. It says it is not a supported file type or because the file has been damaged. What should I do?
A) You have to “unzip” or “extract” the files first. You can do this by clicking on the zipped file you downloaded and a prompt should come up asking you to extract or unzip the files.
Q) I purchased a product from you. Where do I go to download it?
A) You should have been redirected to a download page. If not, no problem. You have been sent an automatic email with a link to the download page. If you do not see it in your “Inbox” check your “Junk” folder.
Q) How do I print the files that I have downloaded and saved to my computer?
A) Locate the file on your computer. Click on it to open it up. Go to the top left of your computer screen and click “File” and then “Print”.
Q) What type of files am I downloading to my computer and are they safe?
A) The files are saved as Adobe PDF files. these are the most secure types of files online and all have been screened and are guaranteed to be virus free.
Q) It says I can not open the file. What is wrong?
A) Chances are you don’t have Adobe Reader installed on your computer. Most computers already have it installed but if you do not you can get it for free here: http://get.adobe.com/reader/ .
Q) Are these exam questions from the actual certification exam?
A) No, that would be illegal. The questions are “mock”or “representative” questions. They are similar in content and makeup to the actual exam. We have been given high ratings for how closely our exam questions represent the actual exam questions.
Q) How long do I have to download my purchase?
A) Every download link is set to expire 12 hours from the time you purchased it. If for some reason you were unable to download your purchase contact us and we will reset the security settings.
Q) How many times can I download my purchase?
A) You can download your purchase 4 times. After that, or after 12 hours, your download link expires.
Q) Where are the bonuses that come with my purchase?
A) The bonuses are either included in your download file or the links have been emailed to you. Check your “Inbox” and “Junk” folder.
Q) What are the core responsibilities of a Medical Coder?
A) A Medical Coder is responsible for selecting a certain set of codes, called medical codes, to transpose written medical records for insurance company reimbursement.
Q) Is the AAPC certification good nationwide?
A) Yes, any AAPC or AHIMA certification is good nationwide.
Q) What tools does a Medical Coder use to find these codes?
A) There are three books that a medical coder uses to look up these codes. They are CPT, ICD-9_CM, and HCPCS.
Q) What basic knowledge does a Medical Coder need?
A) A medical coder should be well versed in Medical Terminology and Anatomy and should be exceptionally well versed in CPT, ICD-9-CM, and HCPCS books.
Q) Do I need to be certified to become a medical coder?
A) No, but it extremely helpful. Certification tells a potential employer that you have a certain level of coding knowledge and skill and are prepared to handle the work in a competent manner.
Q) What certifications are the most common for medical coders?
A) The American Academy of Professional Coders (AAPC) and American Health Information Management Association (AHIMA) are the two organizations that offer the most widely recognized certification. AAPC offers the CPC, CPC-H, and CPC-P plus other specialty certifications. AHIMA offers the CCA, CCS, and CCS-P plus other billing and specialty certifications.
Q) What is the best way to prepare for the certification exams?
A) The best way to prepare is to study and practice with an actual mock practice exam. This will give you an idea of the length of the exam, the exam questions and help you map out a process to pass the exam. The more familiar you are with the layout of the exam the more comfortable you will be when taking the actual exam.